Topics covered:

First impressions and personal image

• Grooming, body language, and communication
• Effective listening skills
• Professional handshake etiquette
• E + R + O (Event–Response–Outcome) principle
• Social etiquette

Emphasis on:

Social Etiquette, Professional Image, Communication Skills, and Responsible Digital Behavior. Also discussed that first impressions are formed within 3–5 seconds of meeting someone and are influenced by appearance, grooming, body language, eye contact, posture, and communication style. Visual presentation matters because people often make judgments before any conversation begins.